Diane joined us at the beginning of April, as an operational specialist bringing over 20 years of experience in leadership and senior roles.
Prior to joining MS Lending Group, Diane worked at Together where she was responsible for managing the Commercial back book. Her role involved responsibility of the end-to-end post funding customer journey, from onboarding new customers, meeting service requirements, to supporting customers who experienced financial difficulties.
In her new role here at MS Lending Group, Diane is tasked with improving efficiencies, enhancing customer experiences, and leading our team's development and growth.
Michael Stratton, our CEO & Founder, said: "I am delighted to welcome Diane as Head of Operations and very much looking forward to working with her and seeing the positive impact she will bring to the business. She has a tremendous wealth of experience from her previous roles, particularly in credit risk management, as well as her experience with customers and ability to deliver exceptional results. I know she will bolster every area of the business as we seek further growth."
Diane added: "I am very excited to join MSLG at this stage in its growth journey. I am looking forward to using my extensive operational expertise to support the business as it matures and we build a solid platform on which to grow, with the appropriate governance framework in place to deliver sustainable returns, deliver on our customers’ expectations and make it a great place to work for all colleagues."
The introduction of a Head of Operations comes after our recent announcements regarding a further funding line with Pollen Street Capital, and a surpass of £200m funded in 3 years.
We are very excited to have Diane onboard during such a key time for the business and look forward to working with her over the coming months.